Privacy Notice

You can generally use our website without providing any personal information. If we have to process your personal data and there is no legal basis for doing so (to carry out a contractual agreement, for example), we ask for your consent.

This notice informs you about what data we collect from you, how we use it, and how you can object to its use.


Who is responsible for collecting and processing data?

Deutsche Bahn International Operations GmbH, Torgauer Str. 12-15, 10829 Berlin collects and processes your data as the controller.

The appointed privacy officer is Ms. Chris Newiger.

If you have any questions or suggestions regarding privacy on our website, please contact:

Deutsche Bahn International Operations
Torgauer Str. 12-15
10829 Berlin



What data do we collect and why do we process your data?

We collect and process your data for specific purposes only. They can result from technical necessity, legal requirements or an expressed request by the user.

For technical reasons, certain data is collected and saved every time you visit the website, for example the date and duration of your visit, the pages you visited, identification data of the browser and operating system you use and the website that sent you to us.



In some areas of our internet service we use cookies in order to be able to cater for the visitor’s preferences and to design the web pages in an appropriately optimum manner. Cookies are not viruses and they therefore present no threat to your computer. In fact these are very small files that are stored on your PC. These cookies are used to allow our server to recognize your computer and to simplify navigation and the use of our web pages for you. You can set your internet browser so that cookies are accepted or rejected in general or so that you can decide about them in each individual case. You can find out more details about them under, for instance, the “Help” heading of your internet browser.


Legal basis for data processing:

To the extent that we request consent to process your personal data, it serves as the legal basis according to Article 6(1)(a) GDPR.

If our company is subject to legal demands that require us to process personal data, for example, to fulfill tax responsibilities, then processing is based on Article 6(1)(c) GDPR.


How long will your data be retained?

We only save your data as long as is needed to fulfill the purpose for which it was collected (as part of a contract, for example) or when legally required. If we collect your data for a contractual relationship, for example, we will store it at least until the contract ends. We then keep this data for the duration of the legal retention periods.


What rights do users of have?

– You can request information about the data we have saved for you.

– You can request the correction, deletion and limitation of processing (blocking) of your personal data, as long as this is legally allowed and possible within the framework of an existing contractual relationship.

– You have the right to submit a complaint to a supervisory authority. The supervisory authority responsible for Deutsche Bahn International Operations is: state officer for data protection and freedom of information for Berlin, Friedrichstr. 219, 10969 Berlin, Germany; e-mail:

– You have the right to portability of the data that you have provided based on consent or a contract (data portability).

– If you have granted consent for us to process your data, you may revoke this consent at any time through the same channel. The withdrawal of consent will not affect the lawfulness of processing based on consent before its withdrawal.


To exercise these rights, simply send a letter to

Deutsche Bahn International Operations
Torgauer Str. 12-15
10829 Berlin

or an e-mail to


Privacy notice update

We update the privacy notice to reflect new and changed functions, as well as changes to the legal basis. We therefore recommend checking the privacy notice at regular intervals. If your consent is required or if elements of the privacy notice affect a contractual relationship with you, we will solicit your approval before the changes take effect.

Version from 24.05.2018