Privacy Notice

We understand data protection as a customer-oriented quality feature

It is generally possible to use our website without providing personal data. With this note we inform you about the data we collect from you, how we use it and how you can object to the use of your data.

If you make use of special services of our company via our website, please refer to the respective privacy policies.

Who is responsible for collecting and processing data?

DB International Operations GmbH, Part of DB E.C.O. Group, EUREF-Campus 21/22, Torgauer Str. 12-15, 10829 Berlin, Germany is responsible for collecting and processing your data.

Dr. Marein Müller is the designated Data Protection Officer.

If you have any questions or suggestions about data protection on , please contact the data protection team of DB International Operations GmbH, Part of DB E.C.O. Group, at the following address:

DB International Operations GmbH
Part of DB E.C.O. Group
Data Protection
EUREF-Campus 21/22
Torgauer Str. 12-15
10829 Berlin


What data do we collect and why do we process your data?

We collect and process your data exclusively for specific purposes, which can be due to technical reasons, contractual requirements or explicit user requests.

For technical reasons, certain data must be collected and stored when you visit, such as the date and duration of the visit, the websites used, the identification data of the type of browser and operating system used, the website from which you are visiting us and your IP address. Insofar as this data provides information about the number of visitors and users of our websites, data is collected and processed in anonymized form only.

The legal basis for the processing of your data is Article 6 (1) (f) of the General Data Protection Regulation (GDPR), the legitimate interest of DB International Operations GmbH, Part of DB E.C.O. Group, to ensure the functionality of the website and to optimize it.

If you contact us directly by e-mail via or, the data you provide when contacting us (e.g. e-mail address and your name) will be stored for as long as necessary for the purpose of establishing contact and solving your request by the respective department. The legal basis for the storage of your contact details is Article 6 (1) (f) of the General Data Protection Regulation (GDPR), the legitimate interest of DB International Operations GmbH, Part of DB E.C.O. Group, in answering your request. Please note that the transmission of data and e-mails on the Internet is normally unencrypted and therefore not protected from unauthorized access.

Do we share your data with other parties?

The operation of this website requires the involvement of external service providers, such as data center service providers, printing or shipping service providers or other parties involved in the performance of the contract.

External service providers that we hire to process data on our behalf are carefully selected by us and strictly bound by contract. The service providers work according to our instructions which is ensured by strict contractual regulations, technical and organizational measures and supplementary checks and controls.

Your data will otherwise only be transferred if you have given us your express consent or if it is required by law.

A transfer to third-party states outside the EU/EEA or to an international organization does not take place unless there are adequate guarantees. These include the EU standard contractual clauses as well as an adequacy decision of the EU Commission.

Further information on data processing in the DB Group can be found here (only available in German).

How long is your data stored?

We will only store your data for as long as it is necessary to fulfil the purpose for which it was collected (e.g. contacting you personally by e-mail) or if this is required by law. All data that we collect from you for technical reasons will only be stored temporarily and deleted as quickly as possible.

What rights do you have?

  • You can request information to find out what information is stored about you.
  • You can request the correction, deletion and blocking of your personal data as long as this is permitted by law and within the framework of an existing contractual relationship.
  • You have the right to lodge a complaint with a supervisory authority. The supervisory authority responsible for DB International Operations GmbH, Part of DB E.C.O. Group, is:
    Berliner Beauftragte für Datenschutz und Informationsfreiheit, Friedrichstr. 219, 10969 Berlin, Germany, e-mail:
  • You have the right to portability of the data which you have provided to us based on a declaration of consent or under a contract (data portability).
  • Withdrawal of consent
    If you have given us your consent to data processing, you can withdraw it at any time by the same means by which it was given. The withdrawal of consent shall not affect the lawfulness of processing based on consent before its withdrawal.
  • Right of objection
    You can object to the data processing for reasons arising from your particular situation, if the data processing is based on our legitimate interests or is necessary for the performance of public tasks.
    If we process your data for the purpose of direct advertising, you may object to this promotional approach at any time with future effect.
  • To exercise your rights, simply write to us at the following address:
    DB International Operations GmbH
    Part of DB E.C.O. Group

    EUREF-Campus 21/22
    Torgauer Straße 12-15
    10829 Berlin

or by e-mail to:

Are cookies used?

Cookies are small text files in which personal data can be saved. When a page is accessed, cookies can be sent to this page to enable the user to be identified. Cookies make it easier for users to use web pages.

We distinguish between cookies that are strictly required and cookies that are not necessarily required in order for the website to function from a technical perspective.

We want to give you the option of making an informed decision to accept or refuse the use of cookies that are not necessarily required for the website’s technical functions.

We would like to inform you about how and to what extent which cookies are used on our website:

The use of is generally possible without cookies that do not serve a technical purpose. This means that you can configure your browser to prevent traceability via cookies (do-not-track, tracking protection list), that is, refuse the saving of third-party cookies.

We also recommend that you regularly check which cookies are stored, provided that you have not expressly requested these.

Important note: If all cookies are deleted, any opt-out cookies set are also deleted, which means any objections declared need to be exercised again.

Use of Matomo

We use the Matomo analytics platform (formerly Piwik) on our website in order to analyze the use of our website and regularly improve it. We can apply the statistics obtained to improve our products and design them to be more interesting to you, as a user. By means of small text files (cookies), information about how you use our website is saved, including your IP address. This data is anonymized and saved on our servers.

The legal basis for the use of Matomo is Article 6 (1) (f) of the General Data Protection Regulation (GDPR).

Your deactivation options:

If you do not agree with the analysis of your usage behavior, you can adjust your browser at any time to prevent analysis cookies from being set. You can also decide here whether a unique web analysis cookie may be stored in your browser in order to enable us to collect and analyze various statistical data. If you choose not to, uncheck this box to place the Piwik opt-out cookie in your browser.

Disable tracking by Matomo 

Please note: If you delete all your cookies, the deactivation cookie will also be deleted. This means that you will have to reactivate your objection to the analysis of usage behavior.

External links

If you click a link to an external website, you are leaving the pages of  This means that DB International Operations GmbH, Part of DB E.C.O. Group, is not responsible for the content, services or products offered on the linked website, nor is it responsible for the data protection or the technical security on the linked website.

Updates to the privacy policy

We update the data privacy notice to reflect changes to functionalities or changes to the legal basis. For this reason, we recommend that you refer back to our data protection notice at regular intervals. If your consent is required or parts of the data protection notice affect rules of the contractual relationship, changes will be made only with your consent.

Last modified: May 31, 2021