Privacy Notice

You can generally use our website without providing any personal information. If we have to process your personal data and there is no legal basis for doing so (to carry out a contractual agreement, for example), we ask for your consent.

This notice informs you about what data we collect from you, how we use it, and how you can object to its use.

Who is responsible for collecting and processing data?

Deutsche Bahn International Operations GmbH, Torgauer Str. 12-15, 10829 Berlin collects and processes your data as the controller.

The appointed privacy officer is Ms. Chris Newiger.

If you have any questions or suggestions regarding privacy on our website, please contact:

Deutsche Bahn International Operations
Torgauer Str. 12-15
10829 Berlin


What data do we collect and why do we process your data?

We collect and process your data for specific purposes only. They can result from technical necessity, legal requirements or an expressed request by the user.

For technical reasons, certain data is collected and saved every time you visit the website, for example the date and duration of your visit, the pages you visited, identification data of the browser and operating system you use and the website that sent you to us.


Cookies are small text files in which personal data can be saved. When a page is accessed, cookies can be sent to this page to enable the user to be identified. Cookies make it easier for users to use web pages.

We distinguish between cookies that are strictly required and cookies that are not necessarily required in order for the website to function from a technical perspective.

We want to give you the option of making an informed decision to accept or refuse the use of cookies that are not necessarily required for the website’s technical functions.

We would like to inform you about how and to what extent which cookies are used on our website:

The use of is generally possible without cookies that do not serve a technical purpose. This means that you can configure your browser to prevent traceability via cookies (do-not-track, tracking protection list), that is, refuse the saving of third-party cookies.

We also recommend that you regularly check which cookies are stored, provided that you have not expressly requested these.

Important note: If all cookies are deleted, any opt-out cookies set are also deleted, which means any objections declared need to be exercised again.

Use of Matomo

We use the Matomo analytics platform (formerly Piwik) on our website in order to analyze the use of our website and regularly improve it. We can apply the statistics obtained to improve our products and design them to be more interesting to you, as a user. By means of small text files (cookies), information about how you use our website is saved, including your IP address. This data is anonymized and saved on our servers.

The legal basis for the use of Matamo is Article 6 (1) (f) of the General Data Protection Regulation (GDPR).

Your deactivation options:

If you do not agree with the analysis of your usage behavior, you can adjust your browser at any time to prevent analysis cookies from being set. You can also decide here whether a unique web analysis cookie may be stored in your browser in order to enable us to collect and analyze various statistical data. If you choose not to, uncheck this box to place the Piwik opt-out cookie in your browser.

Disable tracking by Matomo 

Please note: If you delete all your cookies, the deactivation cookie will also be deleted. This means that you will have to reactivate your objection to the analysis of usage behavior.

Legal basis for data processing:

To the extent that we request consent to process your personal data, it serves as the legal basis according to Article 6(1)(a) GDPR.

If our company is subject to legal demands that require us to process personal data, for example, to fulfill tax responsibilities, then processing is based on Article 6(1)(c) GDPR.

How long will your data be retained?

We only save your data as long as is needed to fulfill the purpose for which it was collected (as part of a contract, for example) or when legally required. If we collect your data for a contractual relationship, for example, we will store it at least until the contract ends. We then keep this data for the duration of the legal retention periods.

What rights do users of have?

– You can request information about the data we have saved for you.

– You can request the correction, deletion and limitation of processing (blocking) of your personal data, as long as this is legally allowed and possible within the framework of an existing contractual relationship.

– You have the right to submit a complaint to a supervisory authority. The supervisory authority responsible for Deutsche Bahn International Operations is: state officer for data protection and freedom of information for Berlin, Friedrichstr. 219, 10969 Berlin, Germany; e-mail:

– You have the right to portability of the data that you have provided based on consent or a contract (data portability).

– If you have granted consent for us to process your data, you may revoke this consent at any time through the same channel. The withdrawal of consent will not affect the lawfulness of processing based on consent before its withdrawal.

To exercise these rights, simply send a letter to

Deutsche Bahn International Operations
Torgauer Str. 12-15
10829 Berlin

or an e-mail to

Privacy notice update

We update the privacy notice to reflect new and changed functions, as well as changes to the legal basis. We therefore recommend checking the privacy notice at regular intervals. If your consent is required or if elements of the privacy notice affect a contractual relationship with you, we will solicit your approval before the changes take effect.

Version from 24.05.2018