We are committed to protecting your privacy and personal data
It is generally possible to use our website www.io.deutschebahn.com without providing personal data. With this note we inform you about the data we collect from you, how we use it and how you can object to the use of your data.
If you make use of special services of our company via our website, it may be necessary to process personal data. Please inform yourself in the respective privacy policies.
Deutsche Bahn International Operations GmbH, Part of DB E.C.O. Group, EUREF-Campus 21/22, Torgauer Strasse 12-15, 10829 Berlin, Germany is responsible for collecting and processing your data.
Dr. Marein Müller is the designated Data Protection Officer.
If you have any questions or suggestions about data protection on www.io.deutschebahn.com, please contact the data protection team of Deutsche Bahn International Operations GmbH, Part of DB E.C.O. Group, at the following address:
Deutsche Bahn International Operations GmbH
Part of DB E.C.O. Group
Torgauer Strasse 12-15
10829 Berlin, Germany
We collect and process your data exclusively for specific purposes, which can be due to technical reasons, contractual requirements or explicit user requests.
For technical reasons, certain data must be collected and stored when you visit www.io.deutschebahn.com, such as the date and duration of the visit, the websites used, the identification data of the type of browser and operating system used, the website from which you are visiting us and your IP address. Insofar as this data provides information about the number of visitors and users of our websites, data is collected and processed in anonymized form only.
The legal basis for the processing of your data is Article 6 (1) (f) of the General Data Protection Regulation (GDPR), the legitimate interest of Deutsche Bahn International Operations GmbH, Part of DB E.C.O. Group, to ensure the functionality of the website and to optimize it.
You have two ways to contact us: by e-mail or contact form.
If you contact us directly by e-mail via firstname.lastname@example.org, the data you provide when contacting us (e.g. e-mail address and your name) will be stored for as long as necessary for the purpose of establishing contact and solving your request by the respective department. The legal basis for the storage of your contact details is Article 6 (1) (f) of the General Data Protection Regulation (GDPR), the legitimate interest of Deutsche Bahn International Operations GmbH, Part of DB E.C.O. Group, in answering your request.
Please note that the transmission of data and e-mails on the internet is normally unencrypted and therefore not protected from unauthorized access. Since the confidentiality of the information transmitted during transmission is not guaranteed when you contact us by e-mail, we therefore recommend that you send confidential information by letter or by using our contact form.
If you wish to contact us via an encrypted connection, please use the contact form on our website. There, first name, surname and e-mail address are mandatory data. Mandatory information is marked with an asterisk. In addition, you can voluntarily provide further information on gender, company and your request. The data you enter in the contact form will be stored for as long as is necessary for the purpose of establishing contact and solving your request by the respective department. The legal basis for the storage of your contact data is Article 6 (1) (f) DSGVO, the legitimate interest of Deutsche Bahn International Operations GmbH, Part of DB E.C.O. Group, in answering your enquiry.
The operation of this website requires the involvement of external service providers, such as data center service providers, printing or shipping service providers or other parties involved in the performance of the contract.
External service providers that we hire to process data on our behalf are carefully selected by us and strictly bound by contract. The service providers work according to our instructions which is ensured by strict contractual regulations, technical and organizational measures and supplementary checks and controls.
Your data will otherwise only be transferred if you have given us your express consent or if it is required by law.
A transfer to third-party states outside the EU/EEA or to an international organization does not take place unless there are adequate guarantees. These include the EU standard contractual clauses as well as an adequacy decision of the EU Commission.
Further information on data processing in the DB Group can be found here (only available in German).
We will only store your data for as long as it is necessary to fulfil the purpose for which it was collected (e.g. contacting you personally by e-mail) or if this is required by law. All data that we collect from you for technical reasons will only be stored temporarily and deleted as quickly as possible.
- You can request information to find out what information is stored about you.
- You can request the correction, deletion, and blocking of your personal data as long as this is permitted by law and within the framework of an existing contractual relationship.
- You have the right to lodge a complaint with a supervisory authority. The supervisory authority responsible for Deutsche Bahn International Operations GmbH, Part of DB E.C.O. Group, is:
Berliner Beauftragte für Datenschutz und Informationsfreiheit, Friedrichstr. 219, 10969 Berlin, Germany, e-mail: email@example.com
- You have the right to portability of the data which you have provided to us based on a declaration of consent or under a contract (data portability).
- Withdrawal of consent
If you have given us your consent to data processing, you can withdraw it at any time by the same means by which it was given. The withdrawal of consent shall not affect the lawfulness of processing based on consent before its withdrawal.
- Right of objection
You can object to the data processing for reasons arising from your particular situation, if the data processing is based on our legitimate interests or is necessary for the performance of public tasks.
If we process your data for the purpose of direct advertising, you may object to this promotional approach at any time with future effect.
- To exercise your rights, simply write to us at the following address:
Deutsche Bahn International Operations GmbH, Part of DB E.C.O. Group
Torgauer Strasse 12-15
10829 Berlin, Germany
or by e-mail to: firstname.lastname@example.org
Cookies are small text files in which personal data can be saved. When a page is accessed, cookies can be sent to this page to enable the user to be identified. Cookies make it easier for users to use web pages.
We distinguish between cookies that are strictly required and cookies that are not necessarily required in order for the website to function from a technical perspective.
We would like to inform you about how and to what extent which cookies are used on our website:
The use of www.io.deutschebahn.com is generally possible without cookies that do not serve a technical purpose. This means that you can configure your browser to prevent traceability via cookies (do-not-track, tracking protection list), that is, refuse the saving of third-party cookies.
We also recommend that you regularly check which cookies are stored, provided that you have not expressly requested these.
Important note: If all cookies are deleted, any opt-out cookies set are also deleted, which means any objections declared need to be exercised again.
Please note: If you delete all your cookies, the deactivation cookie will also be deleted. This means that you will have to reactivate your objection to the analysis of usage behavior.
Data-analysis by Deutsche Bahn AG
More details on data processing within the scope of the analysis for which Deutsche Bahn AG is responsible, as well as the relevant setting options, can be found under the link “” on our website.
If you click a link to an external website, you are leaving the pages of www.io.deutschebahn.com. This means that Deutsche Bahn International Operations GmbH, Part of DB E.C.O. Group, is not responsible for the content, services or products offered on the linked website, nor is it responsible for the data protection or the technical security on the linked website.
We update the data privacy notice to reflect changes to functionalities or changes to the legal basis. For this reason, we recommend that you refer back to our data protection notice at regular intervals. If your consent is required or parts of the data protection notice affect rules of the contractual relationship, changes will be made only with your consent.
Last modified 08-31-2022